Privacy Policy

Disclaimer

A1 Bright Maid guarantees that all services will be performed with the utmost professionalism and quality. However, we recognize that unforeseen circumstances may impact service outcomes.

Pricing Policy

Our flat-rate pricing aims to simplify booking but may not account for all cleaning conditions. If additional services are required due to unforeseen factors (e.g., excessive dirt, mineral deposits, or previously damaged surfaces), we reserve the right to adjust pricing accordingly.

Incorrect service bookings (wrong number of bedrooms/bathrooms) will be adjusted to the correct pricing before work begins.

Service Terms & Policies

• We recommend beginning with a Deep Clean, followed by recurring maintenance cleans (weekly, bi-weekly, monthly, etc.).
• Organizational services may be required before the initial cleaning. If necessary, we will coordinate with you.
• First-time cleans may take longer depending on property size, condition, and service scope.
• We do not move furniture or climb higher than a 2-step ladder due to insurance restrictions.
• Excessive clutter may be skipped at our discretion to avoid damage or injury.
• We require a safe and distraction-free environment, including pets and children, to ensure an efficient cleaning process.
• Cleaners have the right to adjust air conditioning or heating to maintain comfortable working conditions and will restore settings upon departure.
• If our team encounters hazardous conditions (e.g., infestations, mold, unsafe environments), we reserve the right to cancel service and charge the full cleaning fee.

Liability & Damage Policy

• Our liability for damages is limited to the cost of the cleaning service.
• We assume no responsibility for damages to unsecured or pre-existing damaged items.
• Collectibles and valuable items should be secured by the owner.
• Surfaces such as marble, granite, and hardwood floors are assumed to be properly sealed.
• Blinds must be wide, wood, or faux wood to be cleaned by hand; excessive buildup may require a professional blind cleaning service.

Lockouts & Cancellations

• Cancellations require at least 24-hour notice to avoid a $100 cancellation fee.
• If we are unable to access your property due to a lockout, we will attempt to contact you and wait no more than 15 minutes before considering it a cancellation.
• Failure to pay outstanding invoices may result in collection actions and additional fees.

Special Requests & Communication

• Special cleaning requests must be scheduled in advance to ensure proper time allocation.
• We encourage customer feedback through notes, text messages, or calls to improve our services.
• We strive for 100% customer satisfaction. Any service concerns must be reported within 48 hours for resolution. No refunds are offered, but we will work to correct any issues.

Safety & Health Policy

• We do not clean blood, vomit, human/animal waste, rodent/insect infestations, or hazardous substances.
• If someone in your household is ill, please notify us before our arrival to reschedule.
• Our team is supplied with professional cleaning tools and products. Any specialized equipment requests will be billed separately.

Holidays & Scheduling

• A1 Bright Maid is closed on most major holidays; rescheduling priority will be given to recurring clients.
• Clients must notify us in advance for vacation holds to avoid last-minute cancellation fees.

Non-Solicitation Agreement

By using our services, you agree not to solicit our employees for personal hire. If a client hires a current or former A1 Bright Maid employee within 6 months of their last service, a $2,500 referral/training fee will apply.

Policy Modifications

• We reserve the right to modify these terms at any time. Continued service use after modifications constitutes acceptance of the updated terms.

Thank you for choosing A1 Bright Maid! We appreciate your business and look forward to serving you.